Refund policy

1. Subscription services

M&S Labs is offered as a subscription. Your membership starts once you have completed your intake form and your initial consultation. The fee for the first month of your subscription is charged as soon as you enroll.

Your subscription gives you:

• Access to a licensed healthcare provider
• A treatment plan that provider writes for you
• Prescribed medications, as your provider determines
• Ongoing care support, plus messaging with your care team by secure email

Individual results may vary. Antler Technologies Inc does not guarantee any specific health outcome.

2. Cancelling

You can cancel your subscription at any time by emailing our support team. If you do not want to be charged for the next billing cycle, your cancellation must be submitted at least 72 hours before your next billing date.

After you cancel, you keep access to services until the end of your current billing period. Once your cancellation has been processed, no further charges will be made.

3. Refunds

We handle refunds as follows:

• Medical disqualification: if, during your initial consultation, your provider determines that you are not medically eligible for treatment, your enrollment payment will be refunded in full. If you are found to be medically ineligible at a later point in your subscription, you will be refunded for the unused remainder of your subscription.
• Voluntary cancellation: a cancellation the patient initiates for any reason other than medical disqualification does not qualify for a refund. Services stay active until the end of the current billing cycle.
• Medications: health and safety regulations prevent our pharmacy partners from accepting returned medications. Medications that have been dispensed are not refundable.
• Refund limitations: any refund that applies covers the most recent billing cycle only.

4. Damaged or incorrect items

Please check your shipment when it arrives. If any medication you receive is damaged or incorrect:

• Contact our support team no later than 48 hours after delivery
• Send photographs showing the damaged or incorrect item
• We will send a replacement shipment at no extra cost

5. What your fee includes

One subscription fee covers every part of your care, including provider consultations, prescribed medications, pharmacy services, and ongoing support. Your healthcare provider keeps full discretion over whether you are eligible for treatment and which medication is selected, based on your individual health profile.

Contact us

If you have questions about cancelling or refunds, please get in touch:

• Email: support@mandslabs.com
• Address: Antler Technologies Inc, 300 Delaware Ave Ste 210-207, Wilmington, DE 19801